Instant Cosmetics · MediAesthetics

New Script — Patient Process Flow

Booking through to aftercare, across Receptionist, Patient, Nurse and Prescriber. Rebuilt from the 2023 process map so it can be corrected and extended directly in conversation, instead of redrawn.

Source: Process – Expanded.pdf (2023) Rebuilt: 25 Aug 2026
How to update this
Just tell Claude what changed, in plain language — e.g. "the AHPRA field is now live, drop that note" or "add a step after consent for the loyalty opt-in." Claude edits the data directly in this file and re-shares it. No need to describe positions or redraw anything.
  • Add, remove, reorder or reword any step, decision or note
  • Add a new lane, phase, system or touchpoint
  • Change colours, or how branches are labelled